Telekommunikationssystem und -management

Total Quality Management: A Critical Component for Effective Delivery of Manufacturing Project

Abstract

Nwakanma IC, Ubani EC, Asiegbu BC and Ngene SC

The world becoming a global village comes with its challenges. One of such challenge is that both local and international manufacturing firms are engaged in fierce competition of winning customer’s loyalty through Total Quality Management (TQM). The methodology of this paper used both questionnaire and statistical tools like t-test, F-test, ANOVA, regression and correlation analysis to study the components of TQM and how they affect effective delivery of manufacturing projects. The result of analysis indicates that staff training, staff empowerment, genuine quality culture, top management support, quality-based custom design and product improvement are critical to effective delivery of manufacturing projects. It is therefore very important that for the transformation of the nation, manufacturing sector of the Nation must imbibe the culture and practice of Total Quality Management in their product development and delivery.