Internationale Zeitschrift für Wirtschafts- und Managementwissenschaften

General Preference of Conflict Management Styles of NADRA Employees

Abstract

Shaheryar

Conflict is inevitable in every field of life due to argument, disagreement and difference of opinions among individuals. Conflict management is essential in order to avoid its negative impact on the performance of organization. This study aims at focusing on different styles for managing conflict which executives may prefer for resolving conflict either with public or with their subordinates. Dimensions of conflict studied are Disagreement and Argument while conflict management styles studied are Avoiding, Competing, Collaborating, Accommodating and Compromising. This paper focuses on all the conflict handling styles. Employees working as Deputy Assistant Directors (Sample size = 120) in National Database and Registration Authority (NADRA) were selected by convenience sampling for collection of data through questionnaires (Thomas-Kilmann Instrument) and collected data was analyzed through descriptive statistics. Out of 120 questionnaires, 88 questionnaires were received from respondents and response rate can be said as 73%. Findings reveal that Deputy Assistant Directors prefer to use collaborating style followed by accommodating, compromising, avoiding and competing respectively for managing conflict. Implications of the study are discussed in the paper.