Sandra Helena da Silva de Santis, Joao Paulo Pereira Marcicano, Giovana Cunto and Figueiredo RA
This study is part of a research carried out in a company and is based on the analysis of quality tools for process analysis in a textile factory checking the contribution to the quality. The study focuses on examining practices, use industry resources and methods contributing to the process and also, meeting customers’ needs. In this context, process analysis helps finding problems hindering the management of production processes, causing rework and losses. Purpose, therefore, is to analyze, check practices, use tools that assist in the verification of problems. Research developed through case study was based on the organization’s reality. Data collected through investigation using tools, such as: interviews, questionnaires and secondary source (books, articles and magazines) were used as information basis and provided the due the necessary clarifications for reasoning.
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